MSP to MSP
Prepare your existing managed service provider’s departure, compare replacement providers, and coordinate a controlled handoff.
Technology Transition Services · MSP transitions and provider selection
Leave carefully. Choose your next IT team with confidence.
Changing who manages your technology is a business decision with technical consequences. Ten560 Technology helps you prepare the current provider’s exit, protect access to your systems and data, and evaluate the team that comes next.
A better decision starts with clear requirements
You have heard the promises before.
A polished proposal and a reassuring onboarding presentation can make a provider look like the right fit. If the service later falls short, the next decision needs more than another sales conversation.
Ten560 helps identify what failed in the current relationship and turn those lessons into specific requirements, practical evaluation questions, and evidence to review. The goal is to reduce the chance of carrying the same problems into your next IT arrangement.
Support for a change in IT ownership
Choose the arrangement your business needs next.
Internal IT to MSP
Capture essential knowledge, define the support your business needs, and help evaluate a provider that can take responsibility.
Building an internal IT team
Move from an MSP or no dedicated IT staff to internal ownership. Define the role, support technical interviews, and prepare information for your new hire.
Prepare, select, and coordinate
A careful exit. An informed next step.
1. Understand the current situation
Review business priorities, service failures, critical systems, existing documentation, and provider dependencies. Identify the people authorized to make decisions and the dates that shape the transition.
2. Protect access and recovery
Verify client administrative access, review backup coverage and ownership, and perform agreed sample restore tests. Identify data, encryption keys, licenses, or tools that could become unavailable when the current arrangement ends.
3. Help choose the replacement
Define the capabilities, coverage, communication, escalation, and reporting you need. Compare agreed provider proposals and supporting evidence, or help define an internal role and assess technical candidates. You make the final selection.
4. Coordinate the outgoing provider’s exit
Request documentation and access transfers, track outstanding items, and coordinate service changes with both teams. Plan the overlap so support, backups, monitoring, and security have named owners throughout the change.
5. Support the receiving team’s handoff
Use the incoming MSP’s own handoff and onboarding procedure. Ten560 supplies the collected information, coordinates outstanding exit work, and documents transferred responsibilities and unresolved issues. For an internal hire, agree on a practical knowledge-transfer plan.
Clear outputs you can use
Know what is changing and who owns it.
Your agreed scope can include an environment and dependency summary, backup verification findings, replacement-team requirements, proposal comparisons, an exit action register, and a documented handoff.
Testing records show what was actually checked and what remains unverified. Material gaps are brought to your attention before the affected service is disengaged.
Engagements matched to the work
- Weekly support or a defined multiweek engagement
- Scope, capacity, milestones, and responsibilities agreed before work starts
- Onsite and remote work arranged around the transition
- Travel available by agreement
Pricing is quoted after an introductory discussion. Major remediation, routine user support, software, and travel are included only when specified in the engagement.
Share your provider experience
Did your MSP fall short?
Tell Ten560 what happened. Reports inform private provider research; submissions and our internal provider assessments are not published.
Share your MSP experience →Recovery readiness supports a safer transition
Keep recovery within reach when providers change.
Confirm who owns your backup data, how long it is retained, and how you can restore it after the outgoing provider leaves. Broader recovery planning or additional testing can be scoped alongside the transition.
Explore disaster recovery planning →Explore backup assessment and recovery testing →Before changing IT providers
Questions about an MSP transition
Why hire an advisor if the incoming MSP handles onboarding?
Ten560 helps you prepare the outgoing provider’s exit and evaluate the replacement against your business requirements. The incoming MSP still leads its own onboarding. Your advisor helps reduce the chance of repeating the problems that prompted the change.
Should we end the existing MSP’s service before selecting the next team?
Plan the exit and replacement together. Confirm access, recovery options, tool ownership, and ongoing support responsibilities before the affected services end. The timing depends on your agreements and the receiving team’s readiness.
Can Ten560 help us hire an internal IT employee instead?
Yes. The engagement can include role requirements, technical interview support, documentation, and knowledge transfer. Your organization retains hiring decisions and employment responsibilities.
Plan the change before the handoff
Thinking about a different IT provider or an internal hire?
Discuss what is not working, what needs to change, and how Ten560 can help you move forward.